Why Decisions Need Design, Part 1

A fascinating transformation has taken place in large corporations’ workforces over the past 50 years. Direct labor engaged in the making of products or delivering of service used to dominate both in numbers of workers and payroll dollars. In most big companies today, however, white-collar, indirect, managerial labor dominates in fully loaded payroll cost, if not in absolute number of employees.

Read the full article at Bloomberg Business.